Privacy Policy
Welcome to HMC Roofing & Contracting. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, request a project estimate, or engage our services across Durham Region, Kawartha Lakes, and Cottage Country.
By utilizing our website or contracting our services, you consent to the data practices described in this policy.
1. Information We Collect
We collect information that directly identifies you or allows us to contact you regarding your property upgrades. This includes:
Contact Data:
Your name, phone number, email address, and physical property address submitted through our quote request or contact forms.
Project Details:
Specific information regarding your roof, siding, or gutter needs, structural history, and property parameters.
Technical Data:
IP addresses, browser types, and usage data collected automatically via cookies to improve your browsing experience on our website.
2. How We Use Your Information
HMC Roofing & Contracting uses the gathered data strictly to run our business operations and deliver high-quality exterior services. Your information is used to:
- Schedule physical diagnostic evaluations and provide accurate, flat-rate project estimates.
- Coordinate on-time project delivery and communicate with you during roof repairs, replacements, or installations.
- Process payments, issue invoices, and manage formal change orders.
- Send service updates, operational notices, or follow-up communications regarding your warranty.
- Maintain and optimize our website functionality, security, and user experience.
3. Data Retention and Protection
We prioritize the security of your data. We implement industry-standard physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, loss, alteration, or disclosure. Your information is retained only as long as necessary to fulfill the service contracts, manage active workmanship warranties, or comply with provincial legal and tax obligations in Ontario.
4. Information Sharing and Disclosure
We maintain a strict policy against selling, renting, or trading your personal data to third parties for marketing purposes. We only share your information with trusted entities under the following limited circumstances:
Subcontractors and Suppliers:
Trusted trade professionals or material suppliers who need project details and delivery addresses to execute work on your property line.
Legal Obligations:
When required by law, provincial regulations, or law enforcement to comply with a judicial proceeding or protect the safety and rights of our crew, clients, and the public.
5. Third-Party Links
Our digital platforms may feature informational links to external web resources, such as roofing material manufacturers or local compliance guidelines. This Privacy Policy applies solely to data collected by HMC Roofing & Contracting. We do not control, endorse, or accept liability for the privacy protocols and content of independent third-party websites. We encourage you to review their policies directly.
6. Your Data Rights
You hold complete control over your personal information. At any point, you have the right to request access to the personal data we hold about you, request corrections to inaccurate contact or property details, or ask for the complete deletion of your records from our systems (provided it does not conflict with active contractual or financial obligations). To exercise these rights, please contact our administrative team.
7. Policy Adjustments
HMC Roofing & Contracting reserves the right to modify, update, or completely alter this Privacy Policy at any time to reflect operational or legal updates. Any revisions will be posted directly to this page with an updated effective date. Your continued use of our website or exterior services following these changes signifies your agreement to the modified policy terms.